Dog Identifier Support
Welcome to Dog Identifier support! We’re here to help you get the most out of your dog breed identification experience.
Getting Started
Dog Identifier is designed to be simple and intuitive. Just open the app, take a photo of any dog or select one from your gallery, and our AI will instantly identify the breed with detailed information about characteristics, temperament, and care requirements.
Common Questions
How accurate is the breed identification? Our AI technology provides highly accurate results for most breeds, but accuracy can vary based on photo quality, lighting, and dog positioning. Mixed breeds will show percentage breakdowns of the most likely breed combinations.
What makes a good photo for identification?
- Clear, well-lit photos work best
- Show the dog’s full face and body when possible
- Avoid blurry or heavily shadowed images
- Multiple angles can improve accuracy for mixed breeds
Why do I get different results for the same dog? Different photos, angles, or lighting conditions can affect AI analysis. This is normal – try taking multiple photos for the most comprehensive breed assessment.
Is my data safe and private? Yes. Your identification history and preferences are stored locally on your device. While photos are processed on our servers for AI analysis, we prioritize your privacy and data security.
Troubleshooting
The app won’t load or crashes:
- Ensure you have a stable internet connection for photo processing
- Close and restart the app
- Update to the latest version from the app store
- Restart your device if problems persist
Photo upload fails:
- Check your internet connection
- Ensure the photo file isn’t corrupted
- Try taking a new photo instead of using gallery images
- Make sure you have sufficient device storage
Results seem inaccurate:
- Try different photos with better lighting
- Ensure the dog is the main subject in the photo
- Consider that mixed breeds may show unexpected combinations
- Remember that AI provides estimates, not definitive identifications
Can’t find a specific feature: Make sure you’re running the latest version of the app. New features and improvements are added regularly through app updates.
Technical Requirements
- iOS 12.0 or later / Android 8.0 or later
- Internet connection required for breed identification
- Camera access for taking photos
- Photo gallery access for selecting existing images
- Approximately 50MB of storage space
Feature Requests
We love hearing from our users! If you have ideas for new features or improvements, please share them with us. While we can’t implement every suggestion, user feedback helps guide our development priorities.
Report Issues
If you encounter bugs, crashes, or other technical problems, please include:
- Your device model and operating system version
- Description of what you were doing when the issue occurred
- Any error messages you received
- Screenshots if applicable
Privacy & Data
Your privacy is important to us. Identification history is stored locally on your device, and you can clear this data anytime through the app settings or by uninstalling the app.
Updates & New Features
We regularly update Dog Identifier with improvements, new breeds, and enhanced AI accuracy. Enable automatic updates in your device settings to always have the latest version.
Contact Support
Still need help? We’re here for you.
Email Support: support@alicsystems.com Response Time: We typically respond within 24-48 hours Support Hours: Monday – Friday, 9 AM – 5 PM EST