Help with Meomy AI
For help with Meomy AI, email hello@alicsystems.com or use our contact page. Please include “Meomy AI” in the subject so we can route your request.
What to include
- Your device model, operating-system version and Meomy version (shown in Settings).
- What you were trying to do, what happened and any error message.
- For an upload issue, the file type and approximate size or recording duration. Send a redacted screenshot if useful.
Do not email passwords, full payment-card information, sensitive student records or private lecture recordings. We will ask for additional information only if needed to investigate.
My materials did not finish generating
Check your internet connection and keep the app open while processing. Open any materials that finished successfully and retry unfinished ones where the app offers a retry. Closing or minimizing the app can interrupt creation. If a problem continues, tell us the source type and the stage that failed.
My saved materials are missing
The study library is stored on your device. Signing in on another device does not automatically transfer it. Reinstalling Meomy or removing local app data can remove locally saved materials. Keep copies of important source files.
Recording and transcription
Allow microphone and speech permissions in device settings. Live offline transcription depends on device and language support. Before recording a class or another person, obtain any necessary permission. If audio is saved but playback fails, include your device and app version when contacting us.
Restore a purchase
Open Meomy Settings and choose Restore purchases. Use the Apple Account that made the purchase and follow the purchase screen’s restore instructions. If access is still missing, contact us with the plan name and purchase date. We do not need your Apple Account password.
Cancel a subscription or request a refund
On iPhone or iPad, open Settings, select your Apple Account, then Subscriptions and Meomy AI. Cancel the subscription there to stop future renewal. Deleting the app does not cancel it. For refunds, use Apple’s refund-request service; Apple decides eligibility.
Delete study content or request data deletion
To delete a saved study item, open its actions in Meomy and choose Delete. For server-held information, account deletion, access or correction, email hello@alicsystems.com with the subject “Meomy AI privacy request.” Describe the request and the account used, if any. We may ask for information to verify and locate your records. Data deletion and subscription cancellation are separate requests.
Report an incorrect AI answer
Send the question, the part of the answer you believe is incorrect and the app version, after removing personal information. AI can make mistakes; use your course materials and qualified guidance to check important answers.
Read the Meomy Privacy Policy and Terms of Use for more details.